We are closed for stocktake until the 3rd November, thank you

Terms & Conditions

WEBSITE TERMS AND CONDITIONS

In these terms and conditions, “we” “us” and “our” refers to Olivers Twisty Tales.  Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.  The information is intended for residents of Australia only.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions.

Our Website Services

  1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. All prices are in Australian Dollars (AUD) and are inclusive of GST. We endeavour to ensure that our price list is current. Our product price’s can be accessed throughout the site and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.

Product Descriptions

  1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
  2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Payment

  1.  Payment for your order is processed through our secure paypal checkout. We also accept Credit Card payments through our secure SSL checkout and payments via direct deposit.

Delivery

  1. We use Australia Post & a range of selected couriers { for larger items} for dispatch throughout Australia and overseas orders.
  2. Large items sent via courier are: Large hot air balloons, play ovens, Noah’s ark and any combined items which are above Australia Post size constrictions, please email us with any questions.
  3. We currently provide delivery throughout Australia only, though we do offer worldwide shipping on items at the buyers request. Please message us for a quote and an invoice can be arranged via paypal.

Sale items:

We regret that we can’t refund or exchange sale items so please choose carefully when purchasing our reduced items.

  1. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
  2. We supply and dispatch our products to customers within Australia and to customers overseas upon request. Please note any duty or custom taxes/fees which may be charged to customers upon receiver end are the responsibility of the customer.
  3. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
  4. All prices are in Australian Dollars (AUD) and are inclusive of GST. Our price’s can be accessed through out the website and we reserve the right to amend our prices at any time.
  5. Postage is an additional charge, calculated at time of purchase.
  6. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
  7. We undertake to accept or reject your order within 3 business days. If we have not responded to you within 3 business days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
  8. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
  9. All risk of loss or damage to the goods passes to you when we dispatch the goods. Goods are not sent with insurance. If you would like insurance please email us and we can send you an invoice for insurance costs.
  10. All of our prints are send via regular letter mail (no tracking).

Product Orders

Order Cancellation Due To Error

  1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns

  1. We undertake to replace for you any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage or via written email.

  2. Customers who have purchased from Oliver’s Twisty Tales can return purchases for a replacement item if the item purchased is faulty. The item must be returned within 7 business days. We offer exchanges for 7 business days from your order dispatch providing the following are met:

    Returns must be in their original packaging and in perfect condition. Refunds/exchanges will only be processed when the goods are checked and found to be in new condition. Please ensure items are carefully packed for shipment. Oliver’s Twisty Tales is not responsible for any merchandise damaged or lost via return post. Refunds/exchanges are not provided on goods returned soiled, with damaged packaging, not in original packaging or broken in return mail.

    Return postage (other than faulty goods) is at the customers expense. We do not refund postage costs, and if you would like to exchange an item the customer will be responsible for the postage charges to ship their new item. We also charge a $10 handling fee on returned/exchanged items.

    If you are unsure of a product description please call the store to check details before placing your order.

Site Access

  1. When you visit our website, we give you a limited licence to access and use our information for personal use.
  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
  3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
  4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.

Hyperlinks

  1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
  2. You may link our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

Disclaimers

  1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
  3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Limitation of Liability

  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.
  2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

Indemnity

  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Force Majeure

  1. If a Force Majeure event causing delay continues for more than 30, we may terminate this Agreement by giving at least 7 Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.

Jurisdiction

  1. These terms and conditions are to be governed by and construed in accordance with the laws of Nsw and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Nsw and you agree to submit to the jurisdiction of those Courts.
  2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy

  1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
  2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from the bottom of every page.